Jun 2010 - Visited Joe's Crab Shack after a very long week. Checked into the Pierpont for a couple of days and opted to get a few cocktails and some dinner. We were told our wait would be 5-10 minutes and waited patiently. A young couple walked in and said hello to the hostess. They all seemed to know each other.
Within minutes, they were seated and we were still waiting in the lobby area. Nothing like picking favorites.
I immediately got up and located the General Manager (Darwin was his name) and explained my disappointment. He seemed not to really care as we were being seated next. Not once did anyone from Joe's Crab Shack ever apologize.
Once seated, we dropped $75 and Darwin never stepped in with any customer service. He simply ignored us entirely. Not a real "feel good" manager by any means. All he had to do was offer his apologies and this review would have never been written.
As for the food and drinks - we drank some Bloody Mary's and split a steam pot of crabs, shrimp, sausage, corn and potatoes. End Result: The food and drinks were very good, however, the service was not acceptable.
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